This Privacy Policy explains how Wheels & Wonders processes personal data in connection with its bicycle repair workshop website and related service activities. It applies to inquiries, bookings, intake, servicing, collection, and general website use.
Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion of certain records, or objection to some processing. Some records may need to be retained for service, accounting, or compliance reasons.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before acting on it, especially where the request concerns service history, payment records, or intake documentation.
We keep personal data only for as long as needed for the relevant service, accounting, recordkeeping, dispute handling, and legal compliance purposes. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect identification and contact details, service inquiry information, bicycle intake details, inspection notes, quote and approval records, payment-related records, collection summaries, and limited technical data such as device and browser information. Where users submit a bicycle for servicing, we may also process information needed to assess condition, compatibility, and the scope of work.
We collect data from service inquiries, booking requests, workshop drop-ins, bicycle intake forms, communications by phone, email, or contact form, and records created during inspection, repair, quality checks, and collection. We may also receive information from payment processing and from basic website interaction logs.
We may use essential cookies to keep the site working, preference cookies to remember basic settings, and limited analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their function. We do not use cookies to make decisions about bicycle servicing or repair outcomes.
You can manage cookies through your browser controls, including blocking or deleting them. Where the website uses non-essential cookies, your browser settings may reduce their use. Essential cookies may still be needed for basic site operation, form handling, and security.
We use personal data to respond to inquiries, schedule and manage bicycle intake, carry out inspections, prepare quotes, obtain approval for additional work, perform repairs and adjustments, complete quality checks, issue service summaries, process payments, maintain records, support website functions, and meet legal or accounting obligations.
We may share data with payment processors, communication providers, website hosting services, and other operational vendors that help us run the business. Where a third party processes data on our behalf, it is expected to use the information only for the agreed purpose and to protect it appropriately.
We may disclose personal data where required to comply with law, lawful requests, court orders, or similar legal process. We may also share information to protect our rights, investigate fraud, or address safety or security concerns.
